Kay Jewelers, located at 748 Spectrum Center Dr, Irvine, CA 92618 (Irvine County), is well-known for its engagement ring creation and other fine jewelry services. The store specializes in offering a wide selection of engagement rings, wedding bands, and personalized pieces. Clients can expect attentive service from the experienced staff, who strive to provide a welcoming environment for customers seeking the perfect ring to celebrate their love.

The store welcomes walk-ins and offers various services, including jewelry repair, custom orders, and appraisals. Kay Jewelers emphasizes a commitment to quality and customer experience, although reviews indicate a mixed sentiment from clients.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

While many customers appreciate the selection and helpfulness of staff members, others have reported issues with customer service, delays in order fulfillment, and dissatisfaction with the handling of repairs and returns.

Best Review:
Geoff praised the friendly service and knowledgeable staff at Kay Jewelers, highlighting a positive experience while browsing for jewelry.

Worst Review:
Anessa expressed frustration over poor customer service and an unsatisfactory experience with a custom order that was not fulfilled in time for her wedding, resulting in significant disappointment.

Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 10:00 PM
- Saturday: 10:00 AM - 10:00 PM
- Sunday: 10:00 AM - 9:00 PM

Staff Members Mentioned:
Mimi, Sara, Reza, Kiyono, and Dayla.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.