Liberty Diamonds in Irvine CA

Liberty Diamonds, located at 18009 Sky Park Cir Ste A, Irvine, CA 92614, is a family-owned jewelry store serving Orange County since 1982. The store specializes in custom engagement rings, offering exceptional craftsmanship and personalized services. Clients can expect a welcoming environment, knowledgeable staff, and a transparent shopping experience. The owner, David Lob, along with his son, Troy Lob, are dedicated to helping customers create the perfect custom rings while providing insights into diamond selections.

With a reputation for outstanding customer service, Liberty Diamonds has garnered a significant number of reviews, totaling 407, reflecting positive sentiments about their diverse offerings and expert guidance. Customers have remarked on the pleasant atmosphere, with many stating that the staff, especially Miranda and Troy, were incredibly helpful, attentive, and willing to go the extra mile in making the ring shopping experience enjoyable and stress-free.

However, there are a few criticisms noted in reviews. Some customers experienced service challenges where their requests were not met satisfactorily, leading to frustration with completed settings. Nevertheless, the store maintains a strong commitment to rectifying such issues and ensuring customer satisfaction.

Overall Sentiment from Online Customer Reviews:
Positive: 86%
Neutral: 8%
Negative: 6%

Opening Hours:
- Tuesday to Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members Mentioned:
- David Lob
- Troy Lob
- Miranda

Best Review: A customer praised Liberty Diamonds for the detailed and caring service received during the engagement ring designing process, highlighting the staff's knowledge and ability to provide options within the customer's budget, leading to a beautiful final product.

Worst Review: Another customer expressed dissatisfaction with the service after an engagement ring setting adjustment, stating that the staff seemed unhelpful when approached about necessary corrections, ultimately leading to seeking services elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.