KAY Jewelers, located in Cookeville, TN, at 377 W Jackson St, Spc D4, Bldg 7 C, operates as a trusted destination for engagement ring creation and other jewelry needs. With a current rating of 3.9 out of 5 from 75 customer reviews, this jewelry store has garnered a reputation for offering both fine jewelry and exceptional service. The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach them at (931) 646-4122.

KAY Jewelers provides a variety of services including custom engagement ring design, jewelry maintenance and repair, diamond upgrades, and appraisals. Feedback from customers highlights the staff's dedication, particularly the store manager, Sean, who is frequently praised for his knowledgeable and patient assistance in the engagement ring selection process. However, there have also been criticisms regarding customer service experiences, with some reviews noting unprofessional interactions.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%

Best Review:
Morgan highlighted the positive experience of shopping for an engagement ring, applauding the friendly and helpful staff who made the process enjoyable and stress-free.

Worst Review:
Amy expressed disappointment with the service she received, describing a situation where she faced unprofessional treatment despite returning for ring sizing.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Sean, the store manager.