Kay Jewelers Jefferson Valley Mall, Yorktown Heights NY

Kay Jewelers, located in Jefferson Valley Mall, 650 Lee Blvd., Spc. D02 A, Yorktown Heights, NY 10598, is a well-regarded jeweler specializing in engagement ring creation and various jewelry services. Known for their extensive selection, the store features engagement rings, wedding bands, and personalized jewelry options. Customer service offerings include maintenance and repair services, custom orders, diamond upgrades, gold exchanges, and certified appraisals.

Operating in Westchester County, Kay Jewelers has garnered a mix of reviews that highlight both positive experiences and areas of concern. The staff are often described as friendly and knowledgeable, with customers appreciating the wide selection of jewelry available and the helpful service they receive when selecting an engagement ring. However, some reviews reflect dissatisfaction with repair services, citing issues such as poor communication and completed work that did not meet expectations.

The store's phone number is (914) 248-5013.

Store Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Customer reviews sentiment:
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Best Review: Yvonne praised Kay Jewelers for the exceptional customer service she received, describing her experience as amazing and highlighting the friendly staff who helped her choose a beautiful piece of jewelry.

Worst Review: Nancy expressed deep dissatisfaction with the service provided by Kay Jewelers, detailing a negative experience involving a botched repair of her wedding ring and claiming that the staff showed a lack of care and proper communication throughout the process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.