Zales Jewelers, located in Jefferson Valley Mall at 650 Lee Blvd, Yorktown Heights, NY 10598, is well-known for its broad selection of fine jewelry, particularly in engagement ring creation. The store offers ring sizing, custom designs, and a variety of diamonds and gemstones to suit different preferences and budgets. Customers have praised the attentive staff for their helpfulness during the engagement ring shopping experience, adding a personal touch to this sentimental purchase. However, there have also been reports of inconsistent customer service, with some shoppers experiencing delayed responses and unprofessional interaction from staff.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Operating Hours:
- Monday to Saturday: 10:00 AM - 9:30 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include Alicen Moore and Anthony Antonazzo, who highlighted excellent service, while criticism was directed at the service quality observed in various reviews.

Best Review:
Alicen mentioned the broad selection of jewelry and the wonderful assistance received while shopping for an engagement ring, emphasizing the comfortable and pressure-free atmosphere fostered by the staff.

Worst Review:
Tanya criticized the store's customer service, sharing frustrations over unprofessional behavior and the lack of attention received during her visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.