Kay Jewelers, located at 10315 Silverdale Way NW, Silverdale, WA 98383-7691, is renowned for its exceptional service in engagement ring creation and a wide range of fine jewelry offerings. With a phone number of (360) 692-4628, the store is situated in Kitsap County and operates under convenient hours to serve its clientele:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The store offers various services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. The staff has garnered praise for their friendly and knowledgeable customer service, with many customers appreciating the helpfulness of specific associates. However, some reviews reflect frustration regarding delays and issues with policies, particularly around repairs and warranty claims.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 20%
Negative sentiment: 15%

Best Review:
Kimberly highlighted the amazing staff at Kay Jewelers, noting their professionalism and friendly demeanor, which contributed to her positive experience.

Worst Review:
Nicole expressed frustration over the store's policies and communication issues while trying to adjust her engagement ring, leading her to seek services elsewhere after a disappointing experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.