Zales Jewelers, located at 10315 Silverdale Way NW, Ste D05, Silverdale, WA 98383, offers a range of jewelry services, with a particular emphasis on engagement ring creation. The store is known for its wide selection of engagement rings and helpful staff. Customers have noted a mix of experiences with the service, with some praising the beautiful rings and friendly assistance, while others have expressed dissatisfaction with customer service and in-store incidents.

The engagement ring creation service at Zales is popular among customers, with many highlighting the diverse options available and the expertise of the staff. However, there have been reports of negative experiences related to order fulfillment and the quality of repairs, leading to mixed reviews.

In total, 9 reviews were analyzed to gauge the overall sentiment of customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 20%
- Negative: 30%

Highlighting the best and worst reviews:

Best Review: Ky mentioned that the store provided great service and a satisfactory experience when purchasing a wedding ring, noting that the staff was attentive and the selection was impressive.

Worst Review: Kim shared her frustration with a mishap regarding a return, highlighting issues with customer service that caused significant stress around her wedding preparations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
| Day | Hours |
|-------------|------------|
| Monday | 11:00 AM - 9:00 PM |
| Tuesday | 11:00 AM - 9:00 PM |
| Wednesday | 11:00 AM - 9:00 PM |
| Thursday | 11:00 AM - 9:00 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Kim, who has been identified as a manager.