Kay Jewelers, located in The Lakes Mall at 5600 Harvey St., Ste. 2032, Muskegon, MI 49444, is well-regarded for its engagement ring creation and jewelry services. Customers can reach the store at (231) 798-1161. Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Customers have praised Kay Jewelers for its range of engagement rings and excellent customer service. Many reviews highlight the knowledgeable and friendly staff, making the experience of selecting the perfect engagement ring enjoyable. Staff members like Cat have been specifically mentioned for their helpfulness and expertise during the engagement ring selection process.

However, there are some negative sentiments regarding product quality and repair services, with a few customers reporting issues with jewelry durability and customer service during repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: A customer noted the outstanding service and helpfulness of the staff, emphasizing a particularly positive experience with Cat while picking out wedding bands.

Worst Review: A different review expressed disappointment over a repair issue, claiming that despite having a protection plan, charges were applied unexpectedly during a repair process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.