Krautheim & Swanson GemWorks, located at 4851 Harvey St, Suite A, Norton Shores, MI 49444, is a renowned jeweler specializing in the creation of exquisite engagement rings and offering a variety of other jewelry services. The business, managed by jewelers Karl Krautheim and Julie Swanson, combines a rich history of craftsmanship since its founding in 2008, which continues the legacy of August Krautheim since 1887. The store prides itself on providing ethically sourced diamonds, custom designs, ring sizing, and jewelry repair, catering to the West Michigan community.

Operating hours are as follows:
- Wednesday: 11:00 AM - 5:30 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Closed: Sunday, Monday, and Tuesday

The store has received a total of 19 reviews, reflecting a blend of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 52%
Neutral: 32%
Negative: 16%

Positive reviews highlight the exceptional customer service and quality of the jewelry. Customers appreciate the staff's helpfulness and the care taken in custom designs, noting that they felt valued throughout the process. However, some negative reviews express frustrations regarding long wait times for services and communication issues, with customers mentioning unresponsive call situations.

Best Review:
A customer named Jonathan shared a positive experience about being treated well during their visit while selling broken jewelry. He noted that the clerk offered a fair price and the staff showed kindness towards their children, creating a welcoming atmosphere.

Worst Review:
Cameron expressed disappointment with the timeline for getting a ring remade, citing a lack of communication and responsiveness as key issues.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned: Karl Krautheim, Julie Swanson.