Kay Jewelers, located at 32373 Gratiot Avenue, Roseville, MI 48066, operates within Macomb County and specializes in engagement ring creation and a wide range of jewelry services. The store's phone number is (586) 294-2485. Kay Jewelers offers various services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals, providing comprehensive support for customers looking to create the perfect engagement ring.

Based on a total of 109 reviews, the store boasts a mix of sentiments among its clientele. Customers appreciate the extensive selection of engagement rings and the knowledgeable staff, with many highlighting excellent customer service. However, several reviews express frustration with the return policy and customer service inconsistencies, indicating a need for improvement in those areas.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

**Best Review:** Kevin praised the attentive service and the atmosphere, noting how staff members show genuine interest in customers' stories and preferences when creating an engagement ring.

**Worst Review:** Ashley criticized the store's return policy, sharing her dissatisfaction after purchasing a watch and expressing frustration over the lengthy refund process.

| Hours of Operation |
|---------------------------|
| Monday - Friday: 10 AM - 9 PM |
| Saturday: 10 AM - 9 PM |
| Sunday: 11 AM - 7 PM |

Staff Members Mentioned: No specific names were provided.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.