Zales Jewelers located in Macomb Mall, Roseville, MI, specializes in the creation of engagement rings and offers a wide variety of jewelry services. Customers can explore custom jewelry options, order pieces, and benefit from repair services including resizing, cleaning, and inspections. The store is known for being helpful, with staff that is attentive and knowledgeable about the products they offer.
The operating hours for Zales Jewelers are:
- Monday to Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
Address:
32449 Gratiot Ave, Ste. 550
Roseville, MI 48066-1154
Phone: (586) 209-5983
Overall, Zales has received a total of 76 reviews, indicating it is actively engaged with its customers.
Overall Sentiment from Online Customer Reviews:
The general response atmosphere is quite mixed; approximately 70% of reviews are positive, with 20% neutral and 10% negative, reflecting several positive experiences regarding customer service and engagement ring selections, alongside a few complaints about specific instances of customer interaction.
Best Review:
Lakesha praised Zales, highlighting their exceptional customer care and dedication to both her and her husband, expressing a strong loyalty to the store for diamond purchases.
Worst Review:
Hina reported a negative experience due to rude service when seeking help for a ring repair, expressing dissatisfaction with the staff's demeanor.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
Positivity Score: 80%
Total Customer Feedback Reviewed: 76