KAY Jewelers, located at 1000 North Point Circle, Ste. 1016, Alpharetta, GA 30022-4853, offers a range of jewelry services with a strong focus on engagement ring creation. With a phone number of (770) 521-9535, this store is dedicated to helping customers find the perfect engagement ring through personalized consultation and various services. They provide jewelry maintenance and repair, diamond upgrades, custom orders, and detailed appraisals.

Operating in Fulton County, KAY Jewelers emphasizes a customer-first approach, featuring a knowledgeable and attentive staff ready to assist. Several reviews spotlight positive experiences with staff members like Greta, Kimia, and Dennis, who have been noted for their helpfulness and expertise in guiding customers through the engagement ring selection process. However, feedback also reflects dissatisfaction with the level of customer service at times, with notes about rudeness and poor communications on repairs.

Overall, KAY Jewelers has gathered a total of 71 reviews. The sentiments from these reviews indicate a mixed atmosphere around customer experiences, with an estimated 55% positive feedback, 25% neutral responses, and 20% negative sentiments.

Best Review:
Kaylin Bolton commended the staff for their excellent service and knowledge about jewelry, highlighting a welcoming atmosphere.

Worst Review:
Hailey L. expressed frustration with the customer service, describing a rude interaction with a staff member and a lack of assistance regarding an issue with her jewelry.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 7:00 PM

Staff members noted include Greta, Kimia, and Dennis.