Zales Jewelers - North Point Mall Alpharetta GA

Zales Jewelers, located at 1000 North Point Circle, Ste. 1030, Alpharetta, GA 30022-4853, is a well-regarded establishment specializing in engagement ring creation and fine jewelry services. Operating in Fulton County, the store offers a variety of services, including custom jewelry design, ring resizing, and jewelry repair. Customers can also enjoy the convenience of in-store ordering, cleaning and inspection services, as well as trade-in opportunities for diamond jewelry.

The store has garnered a total of 108 reviews, reflecting a mix of experiences from patrons. The overall sentiment from online customer reviews can be categorized as follows:

Positive: 63%
Neutral: 22%
Negative: 15%

Many customers appreciate the helpfulness and friendliness of the staff, highlighting the personalized assistance provided during the engagement ring selection process. Several reviews have noted the professionalism of team members such as Dania, Tangi, and Michael, who go out of their way to ensure a pleasant shopping experience.

However, some reviews indicate dissatisfaction, particularly regarding customer service issues during repairs and returns, with some customers citing unhelpful interactions as a significant concern.

**Best Review:** Leah praised the attentive service received from staff members Tangi and Michael, who exceeded expectations in assisting her with the selection of a beautiful wedding set while resolving an online purchase issue.

**Worst Review:** Lauren expressed extreme frustration about the poor customer service she encountered while trying to return an item, feeling unprotected by the staff's rigid adherence to policies without considering customer circumstances.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Store Hours** |
|----------------------|
| Thursday: 11:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 7:00 PM |
| Monday: 11:00 AM - 8:00 PM |
| Tuesday: 11:00 AM - 8:00 PM |
| Wednesday: 11:00 AM - 8:00 PM |

Staff Members: Dania, Tangi, Michael