Kay Jewelers Northridge Mall in Salinas CA

Located at 536 Northridge Mall, Salinas, CA 93906, Kay Jewelers serves the jewelry needs of Monterey County. Known for their expertise in engagement ring creation, they offer a range of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff are committed to providing a pleasant shopping experience, making them a go-to destination for couples seeking the perfect engagement ring.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Although there are approximately 62 reviews analyzed, sentiments reflect a mix of positive and negative experiences. Customers frequently praise Kay Jewelers for their friendly and helpful staff, highlighting specific employees like Hilary, Hector, and Bruce for their exceptional service. However, some negative reviews mention issues with sizing rings and frustrations with customer service, particularly regarding communication and follow-up.

Best Review:
David appreciated the friendly and knowledgeable staff, noting that they were well-trained and capable of assisting with various jewelry inquiries. He emphasized his long-term satisfaction with the service at this location.

Worst Review:
Amanda expressed disappointment with the service she received while trying to order a wedding band, citing multiple errors and poor communication from staff, which led her to ultimately seek a solution elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Hilary, Hector, and Bruce.