Zales Jewelers, located at 728 Northridge Mall, Salinas, CA 93906, operates in Monterey County and specializes in engagement ring creation and a wide range of jewelry services. The store has become known for its knowledgeable and friendly staff, notably employees like Jesus Rodriguez, Denzel Scott, and manager Shelby, who have received praise for their attentiveness and customer service, particularly during the engagement ring selection process. Zales offers custom jewelry designing, ring resizing, and personalized consultations to help customers create the perfect engagement ring.

Despite the positive interactions highlighted in many reviews, there are some negative experiences that have been reported. Customers have expressed dissatisfaction with issues related to customer service quality and product handling, with several noting that their concerns about defective items were not adequately addressed by store management.

Operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff members mentioned include Jesus Rodriguez, Denzel Scott, and Shelby.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online reviews indicates a mixed atmosphere, with approximately 60% positive, 25% neutral, and 15% negative feedback.

Best Review:
A customer named Anthony praised Jesus for his outstanding assistance and respectful attitude while helping him find the perfect engagement ring, noting that he felt very comfortable during the process.

Worst Review:
Gianna expressed significant frustration about her experience, criticizing the unprofessional behavior of staff during her visit, which ultimately led her to take her business elsewhere.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.