Kay Jewelers, located at 4201 N Shiloh Dr., Space 1100, Fayetteville, AR 72703-5180, operates in Washington County and is known for its engagement ring creation and exceptional customer service. The store, which has garnered a total of 68 reviews, presents a balanced atmosphere with a representation of both positive and negative experiences from customers.

The services offered include custom jewelry creation, engagement and wedding ring consultations, and maintenance and repair services. Notably, the staff is often praised for their helpfulness and product knowledge, with specific mentions of employees like Caedra and Kyle, who have received accolades for their friendly and attentive service. Overall, customers appreciate the vast selection of products and the personalized attention they receive when selecting engagement rings.

However, some reviews indicated issues with communication, particularly regarding order updates and the timely execution of special requests.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

**Opening Hours:**
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM
Monday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 10:00 AM - 8:00 PM

### Staff Members:
Caedra, Kyle

Best Review:
Reid praised their exceptional customer service and quick assistance during his purchase experience, highlighting the staff's willingness to help within his price range.

Worst Review:
Barbara reported a frustrating experience with a repair that resulted in receiving the wrong item, indicating a lack of attention to detail during the service interaction.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.