Zales Jewelers, located at 4201 N Shiloh Dr, Ste. 1825, Fayetteville, AR 72703, operates in Washington County. With a phone number of (479) 521-2084, Zales offers a wide variety of services, focusing particularly on engagement ring creation, custom jewelry, and jewelry repair. Their staff is known for being friendly and helpful, with some reviewers highlighting specific employees like Audra and Freddie for their excellent customer service and expertise. The store has received mixed reviews, with many praising the quality of their products and the assistance provided by staff, while others have mentioned issues with communication and delays in service.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 20%
Negative: 12%

Positive reviews often commend the friendly atmosphere and great selection of rings. Customers have expressed satisfaction with the knowledgeable staff, highlighting how helpful they are in the engagement ring selection process. Negative reviews indicate concerns over communication lapses and service delays, with some customers feeling misled about order statuses.

**Opening Hours:**
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Audra
- Freddie

Best Review:
Layne mentioned that the staff was friendly and provided excellent service, helping him find affordable options.

Worst Review:
Cherokee expressed disappointment over what he described as deceitful practices regarding past jewelry purchases, leading him to stop doing business with Zales.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.