Kay Jewelers Northwoods Mall in Peoria IL

KAY Jewelers, located at 2200 W War Memorial Dr., Spc. Du15 A, Peoria, IL 61613, is a jewelry store specializing in engagement rings and offers a variety of jewelry services. The store provides personalized assistance with engagement ring creation, ensuring a memorable experience for customers looking to find the perfect ring. Staff members are noted for their friendliness and helpfulness, with several customers highlighting their expertise in guiding clients through the design process. Additionally, the store offers services such as jewelry maintenance, custom orders, diamond upgrades, gold exchange, and appraisals.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Located in Peoria County, customers appreciate the attentive service, but there have been mixed reviews regarding the overall experience. Some clients have expressed dissatisfaction with aspects of service, particularly regarding customer service during repairs and item retrieval, while others commend the staff's professionalism and product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review: A customer praised the helpfulness of a staff member named Ryan, noting that he exceeded their expectations throughout the engagement ring customization process.

Worst Review: One reviewer expressed disappointment with the store's handling of a ring's repair, stating that the service was lacking and unprofessional, with their experience becoming a hassle.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned in reviews include Ryan and Nate.