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Rogers & Hollands Jewelers in Peoria, IL, is a family-owned jewelry store located in Northwoods Mall, offering a stunning array of services, particularly in the realm of engagement ring creation. With over 120 reviews, this jeweler has built a reputation for quality craftsmanship and attentive service in the jewelry industry. Located at 2200 W War Memorial Dr E240, Peoria, IL 61613, the store can be contacted at (309) 685-2500.
Customers often commend the knowledgeable and friendly staff, notably Angie, who is recognized for making the engagement ring selection process seamless and enjoyable. The jeweler specializes in custom designs, allowing couples to craft unique pieces that reflect personal styles. The store also provides a variety of wedding bands and offers additional services such as jewelry repair.
However, some reviews highlight issues related to pricing and customer service. A few customers have expressed disappointment with service experiences, mentioning perceived rudeness and delays in communication, particularly with online return processes.
Overall Sentiment from Online Customer Reviews:
The general sentiment reflects a balanced distribution, with approximately 70% positive feedback, 20% neutral, and 10% negative sentiments. Many reviews praise the store's selection and customer service, while others indicate areas for improvement.
Best Review:
A customer named Kelly praised the attentive service provided by Angie during the engagement ring selection process, emphasizing the personalized experience that made her feel valued.
Worst Review:
Christina highlighted her negative experience regarding the lack of communication and perceived rudeness during her return process, which overshadowed her initial excitement about her purchase.
Opening Hours:
| Day | Hours |
|-----------|------------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 11:00 AM - 5:00 PM |
Staff Members:
- Angie Benson
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 129
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