Helzberg Diamonds, located at 2200 W. War Memorial Dr., Floor 2 Suite 21, Peoria, IL 61613, is a well-established jewelry store specializing in engagement ring creation and personalized service. The store prides itself on its exquisite selection of diamonds and offers a variety of services, including customizable jewelry and expert consultations to assist customers in choosing the perfect engagement ring. With over 100 years of experience, the knowledgeable staff guide clients through the diamond selection process, ensuring that each piece meets high-quality standards.

Operating in Peoria County, Helzberg Diamonds provides a range of services from repairing and restoring jewelry to creating personalized pieces that fit unique tastes. Customer interactions highlight a spectrum of experiences within the store, focusing on attentive service and a unique in-store diamond room experience tailored for engagement ring buyers.

The store has received mixed reviews that reflect both positive and negative sentiments from its clientele. Reviews showcase a balance of exceptional customer service in their engagement ring consultations, especially praising staff members like Wes and Hannah for their professionalism and helpfulness. However, some reviews note experiences of poor communication and customer service in certain situations.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews reflects a positive atmosphere with approximately 70% positive, 20% neutral, and 10% negative feedback.

**Operating Hours:**
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 9:00 PM
- Saturday: 10:00 AM – 9:00 PM
- Sunday: 11:00 AM – 6:00 PM
- Monday: 10:00 AM – 9:00 PM
- Tuesday: 10:00 AM – 9:00 PM

**Staff:**
- Wes
- Hannah

Best Review:
A customer highlighted the exceptional assistance provided by Hannah, noting her attentiveness and suggestions that made the ring selection process enjoyable.

Worst Review:
Another customer expressed dissatisfaction with their experience, mentioning issues with poor communication and service, which left them feeling less valued during their visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.