Kay Jewelers, located at 386 W Hillcrest Dr, Thousand Oaks, CA 91360-4216, specializes in crafting stunning engagement rings and provides a wide range of jewelry services. With a solid reputation for quality, this jeweler is known for offering personalized assistance in the selection and customization of engagement rings. The staff, including Pedro, Rosie, and Estevan, are frequently praised for their friendly demeanor and exceptional customer service, consistently making customers feel valued throughout their experience.
The store operates in Ventura County and provides various services such as jewelry repair, maintenance, and appraisal. Kay Jewelers is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM. Customers often comment on the attentive, knowledgeable assistance they receive, making it a favored destination for engagement and wedding jewelry needs.
Overall sentiment from online customer reviews:
Positive: 65%
Neutral: 15%
Negative: 20%
Highlight Reviews:
Best Review: Nick praised the staff at Kay Jewelers for their wonderful service and recommended them for finding the right jewelry.
Worst Review: Oryan expressed frustration over unprofessionalism related to a delayed order for a wedding band, leading to dissatisfaction with the service received.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Monday: 10:00 AM - 9:00 PM |
| Tuesday: 10:00 AM - 9:00 PM |
| Wednesday: 10:00 AM - 9:00 PM |
| Thursday: 10:00 AM - 9:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
Staff members mentioned: Pedro, Rosie, Estevan.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 108
Store Phone Number: (805) 371-4408