Kay Jewelers Pembroke Lakes Mall in Pembroke Pines FL

Kay Jewelers located at 11401 Pines Blvd., Ste. 126, Pembroke Pines, FL 33026, is a prominent destination for those seeking engagement ring creation and exceptional jewelry services in Broward County. This store boasts a strong reputation, reflected in its impressive 278 total reviews. Customers frequently commend the skilled staff for their knowledge and patience during the engagement ring selection process, highlighting their dedication to creating unique pieces tailored to individual tastes.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

The store offers a variety of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. Staff members like Wilberto and Keshia have received particular praise for their exemplary customer service and assistance throughout the buying process.

Overall Sentiment from Online Customer Reviews:
The general response atmosphere indicates a positive experience for the majority, with approximately 75% of reviews conveying satisfaction. Negative feedback constitutes about 15%, and neutral sentiments make up the remaining 10%.

Best Review:
Austin shared that the staff provided quick and efficient service when helping with an engagement ring cleaning, appreciating their friendliness and attention to detail as they ensured everything was properly handled.

Worst Review:
Michael noted a frustrating experience where he waited over 40 minutes for his already paid online order, expressing disappointment in the service he received.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.