Zales Jewelers - Pembroke Lakes Mall Pembroke Pines FL
Zales Jewelers, located at 11401 Pines Blvd., Ste. 534, Pembroke Pines, FL 33026-4117, specializes in creating stunning engagement rings and providing top-notch customer service. With a strong reputation built from over 437 jewelry stores across the country, Zales offers an extensive selection of engagement rings, wedding bands, and personalized jewelry options, ensuring every customer finds the perfect piece for their significant other. Engaged couples can explore custom engagement ring creation services, which allow them to bring their unique vision to life with the guidance of knowledgeable staff.
The store provides additional services such as jewelry and watch repair, cleaning and inspection, and offers in-store ordering for convenience. Customers appreciate the attentive and professional staff, including names like Charles, Arlene, and Gabriela, who are highlighted in various positive reviews for their assistance throughout the purchasing process.
Overall, the sentiment from online customer reviews reflects a generally positive atmosphere, with approximately 85% of customers expressing satisfaction with their experiences. There are a few negative reviews citing concerns with customer service and response times, garnering around 10% negative sentiments.
**Opening Hours:**
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
**Staff Members Mentioned:**
- Charles
- Arlene
- Gabriela
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 5%
- Negative: 10%
Best Review:
Dee praised the store for offering a great shopping experience, mentioning the attentive service provided by the staff, which made it particularly enjoyable.
Worst Review:
A customer named Maydolis expressed dissatisfaction with the customer service, citing that they did not receive the help they needed during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
