Kay Jewelers Richland Mall, Waco, TX

Kay Jewelers, located at 6001 W Waco Dr, Waco, Texas, operates in McLennan County and is a prominent destination for engagement ring creation. With a contact number of (254) 772-7290, this jewelry store is known for its knowledgeable staff and comprehensive selection of fine jewelry, catering to various customer needs.

The jeweler offers a range of services focused on engagement ring creation, including custom and special orders, jewelry maintenance and repair, and diamond upgrades. The atmosphere at Kay Jewelers is marked by a blend of positive experiences alongside some customer dissatisfaction. While many reviews highlight the helpfulness of the associates and their expertise, others voice concerns regarding service quality and communication challenges.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|--------------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The general sentiment surrounding Kay Jewelers appears to be mixed. Based on a total of 39 reviews analyzed, the ratings break down to approximately 60% positive, 20% neutral, and 20% negative, indicating a primarily satisfied customer base with some critical feedback regarding service.

Best Review:
Patrick praised the great staff and comfortable sales experience, noting an awesome visit to the store.

Worst Review:
Brittany expressed disappointment with the service, stating that it was the only Kay store where she received unsatisfactory assistance.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.