KAY Jewelers, located at 1335 Eglin St., Ste. 200, Rapid City, SD 57701-9537, is a prominent jewelry store in Pennington County, known for its engagement ring creation and exceptional customer service. Customers have praised the knowledgeable staff for their dedicated assistance and memorable shopping experiences, especially when it comes to selecting the perfect engagement ring. With a wide selection of quality jewelry and customization options available, KAY Jewelers stands out in the area.

However, some reviews highlight issues with long wait times and inconsistent customer service. Certain patrons have reported feeling neglected while waiting for assistance, expressing concern over the attentiveness of staff during busy periods. Despite these occasional setbacks, several reviews commend the store for addressing concerns promptly and providing satisfactory resolutions.

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 18%
Negative: 24%

**Best Review:** Frank highlighted the exceptional service at KAY Jewelers, noting the staff's attentiveness and genuine care that made his visit memorable.

**Worst Review:** Jessica described a frustrating experience where her ring was damaged during repair and expressed disappointment in the service received.

| Operating Hours |
|--------------------------|
| Wednesday 10:00 AM - 8:00 PM |
| Thursday 10:00 AM - 8:00 PM |
| Friday 10:00 AM - 8:00 PM |
| Saturday 10:00 AM - 8:00 PM |
| Sunday 11:00 AM - 7:00 PM |
| Monday 10:00 AM - 8:00 PM |
| Tuesday 10:00 AM - 8:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.