Neugebauer's Fine Jewelry, located at 601 Main St, Rapid City, SD 57701, operates in Pennington County and has been a cornerstone of the local jewelry scene since 1945. The store is praised for its exceptional engagement ring creation services, providing custom design options to help customers create unique pieces that celebrate their love stories. The knowledgeable staff, including professionals like Ashlee and Madeline, are known for their attention to detail and genuine commitment to customer satisfaction, guiding clients throughout the entire process from concept to completion.

The store's operating hours are as follows:

| Day | Hours |
|-----------|-----------------------|
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
| Monday | Closed |

Customer sentiment from a total of 127 reviews largely reflects positive experiences, with a general satisfaction percentage of approximately 95% positive, 4% neutral, and 1% negative. Positive reviews highlight the store's friendly atmosphere and efficient service, while any criticisms tend to focus on occasional wait times during peak periods.

Best Review: A satisfied customer appreciated the staff's patience and helpfulness in customizing their heirloom ring into a beautiful new piece, citing the attentive communication throughout the design process.

Worst Review: While one customer noted that the turnaround time for some services could have been faster, they still acknowledged the quality of work as being very commendable.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.