Riddle's Jewelry, located at 202 Disk Dr, Rapid City, SD, is a cherished local favorite for engagement rings and fine jewelry. This family-run business has been serving the community since 1959, showcasing a commitment to quality and craftsmanship across its 65 locations in nine states, including South Dakota's Pennington County.
The staff, known for their friendliness and expertise, are dedicated to guiding customers through the engagement ring creation process. Many patrons rave about the personalized service and the wide variety of options available, helping them find the perfect ring that matches their unique style. However, a few reviews have noted issues with ring quality and resizing services, indicating a need for improved consistency in service.
Customer Sentiment: Roughly 80% of customers express high satisfaction, with 10% feeling neutral and 10% encountering challenges during their experience.
Opening Hours:
Monday: 9 AM – 6 PM
Tuesday: 9 AM – 6 PM
Wednesday: 9 AM – 6 PM
Thursday: 9 AM – 6 PM
Friday: 9 AM – 6 PM
Saturday: 9 AM – 5 PM
Sunday: Closed
Best Review: Ryan shared a great experience with the attentive staff, who took excellent care of him while resizing a watch, leaving him eager to return.
Worst Review: Sabrina voiced disappointment with the quality of her engagement ring, which caused multiple issues soon after purchase, highlighting the need for better quality assurance.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 7