Kay Jewelers Santa Rosa Mall, Mary Esther, FL

Kay Jewelers, located at 300 Mary Esther Blvd., Ste. 72, Mary Esther, FL 32569-1693, operates in Okaloosa County and is known for its engagement ring creation services. The store is open today until 8:00 PM and can be contacted at (850) 243-6800. Customers appreciate the store's friendly and knowledgeable staff, including team members like Elizabeth and Sonja, who are recognized for their professional and helpful service in assisting customers with their jewelry selections.

The offerings include not only a wide range of engagement rings but also jewelry maintenance and repair services, custom orders, and diamond upgrades. The business has accumulated approximately 80 reviews across platforms, reflecting a spectrum of customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Customer feedback indicates a generally positive atmosphere, with many praising the staff for their great service and ability to help with significant life events, such as engagement ring purchases. Some reviews highlight the impressive inventory and the store's efforts to assist customers with jewelry repairs.

Best Review:
Terry noted the exceptional service provided by the Kay Jewelers staff, expressing his satisfaction with the helpfulness and friendly demeanor encountered during his visit.

Worst Review:
Melonie described a frustrating experience involving a lost engagement ring, without sufficient communication from the store, which led to significant dissatisfaction with the service.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-----------------------|
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 10:00 AM - 8:00 PM |

Staff members include Elizabeth and Sonja.