Kay Jewelers, located at 2200 E Williams Field Rd Ste. 107, Gilbert, AZ 85295-0761, offers a comprehensive range of jewelry services, specializing in the creation of engagement rings. The store is open seven days a week, providing an inviting atmosphere for clients looking for personalized jewelry. The knowledgeable staff is committed to ensuring a superior shopping experience, assisting customers with everything from ring selection to custom design.

While many reviews highlight the exceptional service from staff members, particularly praising knowledgeable associates, a significant portion express dissatisfaction with communication and delays in service. This indicates a mix of experiences among customers, with some highly recommending the store for engagement rings and personalized service, while others report frustrations with long wait times and perceived inadequacies in customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Operating Hours:**
- Saturday: 10 AM - 9 PM
- Sunday: 11 AM - 6 PM
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 9 PM

**Staff Members:**
Not specified.

**Best Review:**
A customer commended the store for its attentive service, particularly noting a staff member's assistance in selecting an engagement ring, portraying a very positive shopping experience.

**Worst Review:**
One reviewer expressed significant frustration with the lack of communication after purchasing and resizing a ring, stating that delays and poor customer service led to a disappointing experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.