Helzberg Diamonds, located at 2174 E Williams Field Rd, Suite 110, Gilbert, AZ 85295, operates in Maricopa County. The store is known for its extensive selection of engagement rings and excellent customer service. Customers have reported that the staff is knowledgeable and helpful, particularly highlighting employees like Mary and Tiffany for their exceptional service when assisting with engagement ring creation. The store offers a wide variety of diamonds, including both natural and lab-grown options, allowing customers to customize their perfect ring.

Many reviews praise the welcoming atmosphere and the dedication of the staff to providing personalized service, ensuring that customers feel valued while exploring options for one of life’s most significant purchases. However, some reviews indicate that there have been issues with customer service regarding repair timelines and communication, leading to dissatisfaction among a segment of customers who felt ignored or disrespected during their visits.

Overall sentiment from online customer reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Best Review: Richard commended the staff for their excellent service while replacing a lost diamond bracelet for his wife, noting the high level of customer satisfaction he consistently receives at the store.

Worst Review: John expressed frustration over being treated poorly when he attempted to get an inspection, feeling unacknowledged and stating that the staff was unprofessional during his interaction.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff members: Mary, Tiffany.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.