Zales Jewelers, located at 2196 E Williams Field Rd., Ste. 111, Gilbert, AZ 85295, operates in Maricopa County and is known for its extensive engagement ring creation services. With a solid reputation, this jewelry store offers various services including custom jewelry designs, jewelry repair, cleaning, and inspections. The knowledgeable staff, where members like Ed and Danielle are often highlighted, are noted for their professionalism and attention to customer needs, making the engagement ring buying experience seamless and enjoyable.

Operating hours are:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Overall, reviewers have provided feedback based on a total of 112 reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

The general atmosphere reflects a strong sense of satisfaction, especially regarding the helpfulness of the staff and the quality of service.

Best Review:
Justin praised the store's selection and service, highlighting the friendliness and expertise of the staff, which reflects the store's commitment to customer satisfaction.

Worst Review:
Tania expressed disappointment with her experience, indicating a stark contrast with her other encounters at different Zales locations, noting a lack of service quality at this particular store.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Ed, Danielle