Kay Jewelers in Merrillville, located at 2186 Southlake Mall, Merrillville, IN 46410, offers exceptional engagement ring creation and a variety of services in Lake County. With a phone number of (219) 736-7422, this store provides a welcoming atmosphere with engaged and knowledgeable staff, ready to assist customers in selecting their perfect piece.

The reviews reflect a generally positive atmosphere, with many customers praising the attentive service and helpfulness of the staff. Engagement rings are a highlight, with team members often noted for their patience and expertise during the selection process. Customers have remarked on the store's fair pricing and great selection, which cater to a range of budgets. However, some reviews mention less favorable experiences regarding customer service, indicating that improvements could be made in areas like responsiveness during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- Renee
- Doug
- Jayma
- Addie

Best Review:
Kristina highlighted the staff’s helpfulness and praised their ability to assist in making thoughtful jewelry purchases, emphasizing the quality of service.

Worst Review:
A customer described a frustrating experience due to a lack of acknowledgment upon entering the store, which diminished their shopping experience significantly.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.