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Jared Galleria of Jewelry, located at 2196 Southlake Mall, Merrillville, IN 46410, is a renowned jeweler specializing in engagement ring creation and exceptional customer service. Open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM, this store offers a wide array of services including custom jewelry design, on-site repairs, ring sizing, and personalized engravings. The skilled staff, including representatives like Kris and Jacob, are noted for their professionalism and extensive knowledge, ensuring a seamless and satisfying experience for customers seeking the perfect engagement ring.
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 30%
Negative: 15%
Positive reviews highlight the staff's warmth and helpfulness, particularly in guiding customers through the engagement ring selection process. Many customers express appreciation for the personalized service and the knowledgeable team that assists them with custom designs. However, some negative feedback has been noted regarding long wait times during busy periods and experiences of perceived pushiness from sales associates.
Best Review:
Amanda praised the friendly staff at Jared Galleria of Jewelry, specifically noting the exceptional service from Jacob and Jasmin. She emphasized the efficiency of the repair services and the welcoming atmosphere, making her feel valued as a customer.
Worst Review:
Norma expressed disappointment with the lack of service during her visit, despite being a repeat customer spending considerable amounts in the store. She felt neglected by the staff, which left her frustrated and led to her deciding not to return.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 6:00 PM |
Staff members mentioned include Kris and Jacob.
Positivity Score: 70%
Total Customer Feedback Reviewed: 224
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