Kay Jewelers, located at 23000 Eureka Rd., Spc. 1640, Taylor, MI 48180-6039, is a renowned jewelry store operating within Wayne County. This establishment specializes in various jewelry services, particularly engagement ring creation. The staff, including associates like Nicole and Kim, are known for their dedication to customer satisfaction and professional assistance throughout the selection process.

With a total of 145 reviews assessed, customer sentiments reflect a mix of experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

Positive reviews often highlight the attentive service and helpfulness of the staff, noting their ability to assist customers in finding the perfect engagement rings. On the other hand, negative feedback points to instances of poor customer service and issues with communication regarding orders.

**Opening Hours**:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Best Review:
A positive reviewer, John, appreciated the consistent quality of service over six years, noting that staff members like Nicole, Kim, and Rich always take the time to ensure customer satisfaction.

Worst Review:
A negative review from Guillermo expressed a serious complaint about rude treatment and alleged racial bias during a visit to pick up a paid order, leading to a total loss of trust in the store's service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.