Kay Jewelers located at 147 St. Clair Square, Fairview Heights, IL 62208, operates within a bustling mall environment, serving as a prominent retailer for engagement rings and fine jewelry. Renowned for its compelling engagement ring creations, the store prides itself on providing knowledgeable and attentive customer service.

Operating in St. Clair County, this jeweler offers a range of services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. The staff at this location have received positive feedback for their friendliness and willingness to assist customers, with several reviews highlighting their exceptional service. However, some customers have expressed dissatisfaction with order management and customer communication, indicating potential areas for improvement.

The jeweler's operation hours are as follows:
- Monday: 11 AM - 7 PM
- Tuesday: 11 AM - 7 PM
- Wednesday: 11 AM - 7 PM
- Thursday: 11 AM - 7 PM
- Friday: 11 AM - 8 PM
- Saturday: 11 AM - 8 PM
- Sunday: 12 PM - 6 PM

Customer feedback gathered from approximately 100 reviews reflects a mixed sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Best Review: A customer praised the exceptional service received, mentioning how the staff were knowledgeable and understanding, which greatly enhanced their shopping experience.

Worst Review: A reviewer highlighted significant frustrations regarding the management of their custom order, detailing prolonged delays and poor communication, leading to considerable dissatisfaction.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff mentioned in reviews include various knowledgeable sales associates, known for their attentiveness and professionalism.