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Zales Jewelers located at 244 Saint Claire Square, Fairview Heights, IL 62208-2134, is a jewelry store renowned for its expertise in engagement ring creation and comprehensive jewelry services. Customers can expect a wide selection of diamond and precious jewelry, along with tailored assistance from knowledgeable staff. The store is open today until 7:00 PM. You can reach them at (618) 632-6333.
The services offered include custom jewelry design, in-store ordering, cleaning and inspection, as well as jewelry and watch repair. Zales prides itself on maintaining high standards in customer service, with many staff members noted for their dedication and professionalism, particularly during the engagement ring consultation process.
Operating in St. Clair County, Zales Jewelers has received a total of 94 reviews.
Overall Sentiment from Online Customer Reviews:
Overall, the sentiment surrounding Zales Jewelers is mixed. Positive reviews highlight excellent staff assistance and quality service, attributing high satisfaction to their engagement ring creation. Conversely, several negative reviews address issues with customer service responsiveness and product quality. The sentiment breakdown is approximately: 60% Positive, 20% Neutral, and 20% Negative.
Best Review:
Gina highlighted the outstanding service and quality provided by the staff at Zales, emphasizing their helpfulness and the overall positive atmosphere of the store.
Worst Review:
Rebecca expressed severe disappointment in the service, recounting frustrations over an engraved item that was received late and without the promised personalization, leading to a lack of resolution from the staff.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Operating Hours |
|-------------------------|
| Thursday: 11:00 AM - 7:00 PM |
| Friday: 11:00 AM - 8:00 PM |
| Saturday: 11:00 AM - 8:00 PM |
| Sunday: 12:00 PM - 6:00 PM |
| Monday: 11:00 AM - 7:00 PM |
| Tuesday: 11:00 AM - 7:00 PM |
| Wednesday: 11:00 AM - 7:00 PM |
Staff members mentioned in the reviews include Kori, a cashier praised for her patience and expertise.
Positivity Score: 70%
Total Customer Feedback Reviewed: 98
Store Phone Number: (618) 632-6333
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