Olde World Jewelers, located at 4614 N Illinois St, Fairview Heights, IL, offers a range of exquisite jewelry services, with a strong emphasis on engagement ring creation. The shop, a family-owned business running for over 30 years, is led by owner George Sharos and his son, Kyle, who take pride in crafting unique and stunning pieces tailored to customer preferences. Their extensive jewelry services include custom designs, repairs, and appraisals, with the expertise to handle everything from simple tasks like resizing rings to creating complex, personalized engagement rings.
The store operates in St. Clair County and is known for its friendly and knowledgeable staff, dedicated to helping clients find their perfect piece or create something entirely new. With a remarkable reputation, Olde World Jewelers has received a substantial number of customer reviews, totaling 270, indicating a strong community presence and trust in their craftsmanship.
Overall Sentiment from Online Customer Reviews:
Positive: 93%
Neutral: 5%
Negative: 2%
Positive reviews highlight the exceptional craftsmanship and customer service, with many customers praising the personalized attention during the engagement ring creation process. The staff are noted for their helpfulness and willingness to accommodate specific requests, creating unique, one-of-a-kind pieces that exceed expectations.
However, some negative feedback is present, primarily regarding isolated experiences with customer service and pricing for certain services, indicating that while the majority have positive experiences, there are areas for improvement.
Best Review: A customer expressed their deep satisfaction with Olde World Jewelers after having their engagement ring custom made. They praised the staff's attention to detail and the overall quality of the piece, emphasizing that the final product exceeded their expectations.
Worst Review: One customer mentioned a frustrating experience with a staff member when inquiring about a service, feeling that the interaction was unwelcoming. They noted that despite the pleasant nature of the store, the attitude of this particular employee left a negative impression.
Store Hours:
- Monday: 9 AM – 6 PM
- Tuesday: 9 AM – 6 PM
- Wednesday: 9 AM – 7 PM
- Thursday: 9 AM – 6 PM
- Friday: 9 AM – 6 PM
- Saturday: 9 AM – 3 PM
- Sunday: Closed
Staff Members Mentioned:
- George Sharos
- Kyle Sharos
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 95.5%
Total Customer Feedback Reviewed: 270
Store Phone Number: 6182332445