Rogers & Hollands Jewelers, located at 251 St Clair Square, Fairview Heights, IL 62208, is renowned for its exceptional services in engagement ring creation. The store, operating under the management of Jim, has garnered a substantial number of reviews—137 in total—illustrating a solid reputation in the community and a commitment to high-quality jewelry craftsmanship.

Customers frequently commend the knowledgeable and friendly staff, noting their dedication to ensuring a pleasant buying experience. Many have mentioned that the team, led by Jim, consistently offers personalized assistance in selecting and designing engagement rings. Not only do they possess a wide selection of exquisite engagement rings, but they also provide comprehensive repair services.

However, there are some mixed sentiments. A few negative reviews highlight concerns about communication issues—specifically mentions of unprofessional service regarding store closures and late pickups, which have left customers feeling neglected.

Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 10%
Negative: 8%

Best Review:
Kreig shared that his experience at Rogers & Hollands was outstanding due to Jim's help in upgrading his wife's anniversary ring. He found not only a beautiful piece of jewelry but also exceptional customer service that ensured a perfect selection.

Worst Review:
Betty recounted her disappointment when visiting the store, which was unexpectedly closed without prior notice, leaving her feeling frustrated and undervalued as a customer.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff Members Mentioned:
- Jim (Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.