Helzberg Diamonds, located at 260 St. Clair Square, Fairview Heights, IL 62208, is a renowned jewelry store known for its exceptional engagement ring creation services. Operating in St. Clair County, this jeweler offers a wide variety of high-quality diamonds and customizable jewelry options, allowing clients to create the perfect engagement ring tailored to their unique taste.

The staff is frequently praised for their friendliness and expertise, exemplified by knowledgeable associates like Shannon, Sarah, and Amanda, who provide personalized service throughout the ring selection process. Customers appreciate the store’s inviting atmosphere where they can explore exquisite diamonds and receive professional guidance. However, there have been some mixed experiences regarding customer service, with a few clients mentioning unsatisfactory interactions.

Overall sentiment from online customer reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Best Review: A customer named James expressed satisfaction with the exceptional service received for engagement rings, noting that the staff member, Sarah, remembered him and assisted him effectively with the purchase.

Worst Review: A customer named Reese shared disappointment about an unpleasant experience with a staff member when bringing in a wedding band for cleaning.

Operating Hours:
- Wednesday: 11:00 AM - 07:00 PM
- Thursday: 11:00 AM - 07:00 PM
- Friday: 11:00 AM - 08:00 PM
- Saturday: 11:00 AM - 08:00 PM
- Sunday: 12:00 PM - 06:00 PM
- Monday: 11:00 AM - 07:00 PM
- Tuesday: 11:00 AM - 07:00 PM

Staff Members:
- Shannon
- Sarah
- Amanda

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.