Kay Jewelers, located at 411 Stonewood St., Space C5, Downey, CA 90241-3919, is a go-to destination for those looking to create the perfect engagement ring. With a wide selection of fine jewelry and excellent services, this store specializes in engaging customers through personalized assistance in selecting and customizing rings that suit their unique styles. The staff, including notable associates like Ada, are often praised for their attentive customer service, providing guidance throughout the selection process.

Operating in Los Angeles County, Kay Jewelers offers various services including engagement ring creation, jewelry maintenance, repairs, custom orders, and financing options. They also provide diamond upgrades and appraisals, making it convenient for customers to access all their jewelry needs in one place.

Phone: +1 562-862-6147

**Operating Hours:**

| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |

**Overall Sentiment from Online Customer Reviews:**
Positive: 52%
Neutral: 14%
Negative: 34%

Customers have shared mixed feedback regarding their experiences at Kay Jewelers. Many reviews highlight the friendliness and helpfulness of the staff, especially in assisting customers with engagement ring purchases. Positive reviews frequently mention the quality of service and the staff's keen attention to detail. However, a significant number of negative reviews indicate dissatisfaction with customer service, particularly regarding wait times and perceived rudeness from certain associates.

**Best Review:**
Nicole praised Ada's customer service and noted that she felt treated like a friend while searching for a birthday present. Her experience was characterized by professionalism and genuine care, making her more inclined to return.

**Worst Review:**
Yasmin expressed extreme frustration over delays and poor service during her visit, stating her order was mishandled, which caused significant distress. She emphasized feeling mistreated and vowed never to return due to this negative experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.