Zales Jewelers, located at 305 Stonewood St., Suite B049, Downey, CA 90241-3908, is a premier destination for those seeking to create custom engagement rings and fine jewelry. The store operates in Los Angeles County and provides a variety of jewelry services, including custom jewelry design, repair, cleaning, and inspection. Customers can visit the store for in-store ordering, trade-in options, and upgrades on diamond jewelry purchased from Zales.

Operating hours are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
Phone: (562) 862-3401

Overall Sentiment from Online Customer Reviews:
The sentiment surrounding Zales Jewelers is largely positive, with approximately 80% of reviews reflecting a favorable experience with their services, while 15% of customers offered neutral feedback, and about 5% described negative encounters.

Best Review: Mark expressed gratitude for the excellent service provided, particularly commending Ingrid for her great customer service and competitive pricing.

Worst Review: A reviewer named Ryan reported frustration with pricing discrepancies, stating that the manager attempted to charge him significantly more than the online price for the same items.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Ingrid and Carmen Campbell.