KAY Jewelers in Warwick, located at 400 Bald Hill Rd., Ste. 301, Warwick, RI 02886-1617, is known for its comprehensive engagement ring creation services. The store offers a wide variety of options for customizing and personalizing engagement rings, with knowledgeable staff ready to assist customers in selecting the perfect piece. Services include jewelry maintenance and repair, custom and special orders, and appraisals.

Operating in Kent County, this location is dedicated to providing a superior shopping experience. Staff members are often cited for their professionalism, though reviews indicate instances of inconsistent customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 10%
Negative: 45%

The store has received mixed reviews, with many praising the selection and expertise of the sales associates. However, some customers have reported dissatisfaction with customer interactions and service inconsistencies.

Best Review: Joshua highlighted the exceptional customer service and positive interactions experienced at the store, reflecting satisfaction with the staff's ability to assist in finding the right engagement ring.

Worst Review: Caroline expressed strong discontent with the customer service level, detailing an unpleasant interaction with a staff member regarding the repair status of her engagement ring, which created significant frustration.

| Operating Hours |
|-------------------------------|
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 9:00 PM |
| Saturday: 10:00 AM - 9:00 PM |
| Sunday: 11:00 AM - 7:00 PM |
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.