Zales Jewelers located at 400 Bald Hill Rd., Ste. 168, Warwick, RI 02886-1617, is renowned for its extensive selection of engagement rings and exceptional jewelry services. With a focus on personalized customer experiences, the staff is praised for their knowledge and helpfulness in assisting customers to find the perfect piece. Zales offers a variety of services, including custom engagement ring design, jewelry repair, cleaning and inspection, as well as same-day delivery and in-store pickup options.

Despite positive feedback regarding their engagement ring offerings and the attentive nature of associates, there are notable criticisms regarding customer service experiences. Customers have reported varying satisfaction levels, particularly around responsiveness and staff interactions.

Overall, the store operates in Kent County and remains committed to creating memorable jewelry experiences for customers seeking engagement rings and fine jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 15%
Negative: 50%

**Opening Hours:**
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

**Staff Members:**
- Kim (Store Manager)
- Tracy
- Gabby
- Kate

Best Review:
A customer praised the knowledgeable staff for providing exceptional service during the selection of their wedding bands, highlighting how a particular associate made the shopping experience both friendly and efficient.

Worst Review:
One customer expressed disappointment with the service, mentioning a negative experience where they felt ignored while waiting for assistance, contributing to a lack of trust in the staff's attentiveness.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.