Kay Jewelers Westfarms, Farmington CT

Kay Jewelers in Farmington, CT, located at 107 Westfarms Mall, offers a wide range of jewelry services, particularly excelling in engagement ring creation. Customers appreciate the knowledgeable and friendly staff, with many highlighting the exceptional service provided by team members such as Sal, Heather, and Gabriella. The store specializes in personalized engagement rings, providing guidance through the selection process and ensuring customer satisfaction.

The reviews are mixed, with a notable emphasis on customer service. Positive reviews commend the staff's attentiveness and expertise in helping customers find the perfect rings, describing them as patient and approachable. However, some negative reviews express dissatisfaction with the follow-up service and issues with resizing and repairs, indicating a need for improvement in communication and care after the sale.

Overall sentiment from online customer reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Best Review: A customer praised Sal for his helpfulness and professionalism, mentioning the seamless experience in selecting a beautiful engagement ring.
Worst Review: Another customer expressed frustration over the store's handling of a custom ring order, noting a lack of organization and poor customer service when retrieving the piece.

Store Information:
Address: 107 Westfarms Mall, Farmington, CT 06032
Phone: (860) 561-2397

Operating Hours:
| Day | Hours |
|-----------|---------------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Staff Members:
- Sal
- Heather
- Gabriella

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.