Monarch Jewelers, located at 838 Farmington Avenue, Farmington, CT, is a well-regarded destination for custom engagement rings and fine jewelry services. The family-owned business has been a trusted establishment in the community for over 40 years, providing a diverse range of services, including custom jewelry design and repairs, along with the sale of pre-owned luxury watches. Clients appreciate the personal, professional service offered by the knowledgeable staff, including Jesse, who is frequently praised for his craftsmanship and dedication to customer satisfaction.

With a total of 34 reviews gathered, the feedback reveals that Monarch Jewelers maintains a mostly positive reputation. Customers often commend the outstanding customer service, honesty, and the ability to create unique, stunning engagement rings tailored to individual style preferences. The staff's willingness to accommodate diverse budgets and provide personalized attention stands out in many reviews. However, some customers have reported challenges with pricing transparency during repairs, which they felt could be improved.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Operating Hours:
| Day | Hours |
|------------|-------------------------|
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff Members Mentioned:
- Jesse

Best Review:
Peter highlighted the incredible customer service and craftsmanship at Monarch Jewelers, expressing satisfaction with the quality selection and the overall experience he had with the staff.

Worst Review:
Karen shared a negative experience regarding her attempt to sell a necklace, feeling that an employee was reluctant and rude, which left her frustrated about her visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.