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Zales Jewelers is a reputable jewelry store located in West Farms Mall, Farmington, Connecticut, specializing in engagement ring creation and a variety of other jewelry services. The store is situated at 401 West Farms Mall, Ste. C130, Farmington, CT 06032-2615, and can be reached at (860) 561-5896. With operating hours from 10:00 AM to 9:00 PM on weekdays and Saturdays, and 11:00 AM to 6:00 PM on Sundays, Zales offers convenient access for shoppers.
Customers have praised the knowledgeable and helpful staff, particularly mentioning associates who provide attentive service and personalized experiences. Many customers have highlighted the quality of the engagement rings and the ability to customize designs, making the ring creation process enjoyable and unique. Noteworthy names like Jesy and Gloria have been recognized for their exceptional customer service, creating a welcoming atmosphere for clients.
However, there are mixed sentiments as well. Some customers have expressed dissatisfaction regarding the repair services, particularly issues with lost items and perceived rudeness from the management. Customer experiences vary, reflecting both commendable service and concerns over product handling and customer care.
Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 15%
Negative: 17%
**Highlight Reviews:**
Best Review: A customer expressed great satisfaction with the helpfulness of staff member Jesy, noting an exceptional experience in selecting an engagement ring.
Worst Review: Another customer reported a troubling experience with lost jewelry during repairs and dissatisfaction with the store's handling of the issue, highlighting a lack of support from the management.
Opening Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
Staff Members Mentioned: Jesy, Gloria
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75.5%
Total Customer Feedback Reviewed: 70
Store Phone Number: (860) 561-5896
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