Kay Jewelers, located at 585 Brandon Towne Center Mall, Brandon, FL 33511-4769, offers a wide selection of engagement rings and exceptional customer service. With a phone number of (813) 654-7709, this jewelry store is known for its specialization in custom engagement ring creation, catering to the unique preferences of every couple. The knowledgeable staff members provide personalized service, guiding clients through the selection process with patience and care.

In addition to engagement rings, Kay Jewelers offers a range of services including jewelry maintenance, custom and special orders, diamond upgrades, gold exchange, and appraisals. The store operates in Hillsborough County and is open during the following hours:

- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday to Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Overall, the store has received a total of 337 reviews, reflecting a mix of positive and negative sentiments from customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Customers have praised the staff's professionalism and attentiveness, often highlighting specific associates, such as Leah and Carl, for their exceptional service. On the flip side, some reviews noted issues with product quality and management responsiveness.

Best Review:
Brandon expressed deep satisfaction with his recent purchase, emphasizing the welcoming environment and the high level of service provided by the employees. He appreciated the significant effort made by Carl in helping him create a custom engagement ring, feeling like family throughout his experience.

Worst Review:
Kayla shared her frustration regarding the quality of her promise ring, which had diamonds falling out within a few months of purchase. While she commended the customer service, she expressed disappointment over the product quality, feeling that for the price paid, the durability should have been much higher.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday to Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM

Staff Members:
- Leah
- Carl