Zales Jewelers, located at 615 Brandon Town Center Mall, Brandon, FL 33511-4770, is a well-established jeweler renowned for its engagement ring creation and exceptional customer service. The store operates in Hillsborough County, offering a diverse selection of diamond and precious jewelry catering to various tastes and budgets. Known for creating custom engagement rings, Zales provides personalized consultations to help clients design the perfect ring that reflects their unique style and love story.

The staff at Zales Jewelers are dedicated to providing a welcoming atmosphere, with a focus on ensuring every customer feels valued. While there are numerous positive mentions of staff members, particularly Maria, who is frequently recognized for her patience and expertise, some customers have reported issues regarding communication and service delays.

Operating hours for Zales Jewelers are as follows:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

The store has garnered 600 reviews, resulting in a mixed sentiment overall, where customers praise the beautiful jewelry and knowledgeable staff but also express concerns about inconsistent service levels.

Best Review: A customer named Juel highlights excellent service, noting how attentive and knowledgeable the staff were in helping him upgrade his wedding ring for an anniversary, contributing to a memorable experience.

Worst Review: Terence shares a frustrating experience about poor communication, referencing issues with product availability that he encountered after multiple attempts to reach the store before visiting.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.