Kay Jewelers at Westland Mall in Hialeah, FL offers exceptional services specializing in engagement ring creation and a wide range of jewelry. Located at 1645 W 49th St., Unit 1356, Hialeah, FL 33012, the store operates in Miami-Dade County and can be reached at (305) 231-7228. Customers appreciate the extensive selection of engagement rings, personalized jewelry options, and repair services. The staff is noted for their professionalism and friendliness, with many reviews highlighting their willingness to assist customers in finding the perfect pieces, particularly engagement rings.

With a total of 391 reviews, the overall sentiment from online customer reviews is overwhelmingly positive, with approximately 90% positive feedback, 8% neutral, and 2% negative sentiments. Customers frequently commend the knowledgeable staff, particularly Yamila and Gigi, for their attentive service and expertise in guiding buyers through engagement ring selections.

Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM

Staff Members:
- Yamila
- Gigi
- Diego
- Sissy

Best Review: A customer praised the store for replacing a lost diamond in their engagement ring quickly and efficiently, commending the staff's friendliness and professionalism.

Worst Review: A customer expressed frustration over the quality of their jewelry and lack of warranty support, feeling disappointed with the response from the staff regarding their issues.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.