Zales Jewelers - Westland Mall, Hialeah, FL

Zales Jewelers, located in Hialeah, FL, at 1665 W 49th Street, Ste. 1432, is a reputable destination for those seeking exceptional service in engagement ring creation. With a robust inventory of diamonds and personalized jewelry, this jewelry store provides a variety of services including custom jewelry design, jewelry and watch repair, cleaning and inspection, and even trade-in options for previously purchased diamond items. The knowledgeable staff, including associates like Lidia, Carmen, and Joel, are highly praised for offering attentive and friendly service, ensuring customers find the perfect piece for their special occasions.

Operating in Miami-Dade County, Zales Jewelers has received a total of 155 reviews, indicating a well-established presence. Customers frequently laud the quality of service, with particular emphasis on the diligence and patience shown by the team when assisting with engagement rings.

Overall Sentiment from Online Customer Reviews:
Positive Sentiment: 80%
Neutral Sentiment: 15%
Negative Sentiment: 5%

Positive reviews often highlight the outstanding customer service and the variety of high-quality jewelry available, while a few negative reviews point to difficulties in customer interactions, noting issues with service speed or dissatisfaction with specific experiences.

**Opening Hours**:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM

**Staff Members**:
- Lidia
- Carmen
- Joel

Best Review:
Ana Trincado noted that Zales offers very good quality jewelry at excellent prices, accompanied by great customer service.

Worst Review:
Oscar P. expressed frustration over rude service and long wait times, describing the experience as extremely disappointing.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.